Cytyc Corporation Customer Service Information



Customer Service Customer Service Request FAQ Technical Service Customer Service Mailing Address Cytyc Corporation Customer Service 250 Campus Drive Marlborough, MA 01752 Online U.S. Customers, please use our Customer Service Request form to submit your inquiry. International customers please use the International Inquiry form on our corporate web site to submit your inquiry. Telephone 800.442.9892, option 5 Fax 508.229.2860 Hours of Operation (EST): 8:30 AM -5:30 PM EST Monday - Friday (excludes Holidays) During hours of operation, if all Customer Service Reps (CSRs) are busy, our Voice Mail System will accept your call and a pager will alert the Customer Service Group. You will receive a call back within 15 minutes. When to Contact Order Cytyc products Check order status Set up a standing order Pricing information Shipping information Product configuration As always, please have your Customer Number available to expedite your call. How to Place an Order Phone - 1-800-442-9892 option 5: Orders placed by phone are processed within a few minutes by one of our friendly Customer Service Representatives (CSRs). If all of our CSRs are busy and you get our Voice Mail System, you may place your verbal order on our Voice Mail System and we will verbally confirm your order once it has been processed. Fax - 508-229-2860: Orders faxed into Customer Service are immediately processed by a CSR. You will receive a fax back confirming availability, pricing, estimated time for delivery, and the name of the CSR who processed the order. If you do not receive a faxed confirmation within 24 hours, please contact our Customer Service Group to ensure that the order was received. Mail - (see address above): Orders mailed into Customer Service are immediately processed by a CSR and confirmed via fax. When placing an order via mail, please take into consideration the time needed for our Customer Service Group to receive the order. All orders, unless otherwise requested, are shipped from Cytyc Corporation on the first business day following the day on which the order was placed. Standard method of shipping for Cytyc Corporation is Standard Ground. Expedited shipments are also available.