Technical Service
Online Support
U.S. Customers, please use our Technical Service Request form to submit your inquiry.

Telephone
1-800-442-9892, option 6

Hours of Operation (EST):
7:00 AM - 8:30 PM - Monday - Friday
8:30 PM - 7:00 AM - Monday - Sunday (& Holidays)
Leave a voice mail message.

During hours of live coverage, if all Technical Support Reps (TSRs) are busy, our Voice Mail System will accept your call and a pager will alert the Technical Support Group. You will receive a callback within 15 minutes.

During hours that are not covered live, leave a voice mail message and your call will be returned at the start of the next business day.

As always, please have your Serial Number available to expedite your call.

MSDS's - Material Safety Data Sheets

• Material Safety Data Sheets are available in several foreign language versions.
• To view or download an MSDS, please visit www.cytycmsds.com.
• Customers may also request an MSDS for any of our products by contacting our Technical Service Department.

When to Contact

• For instrumentation problems that require immediate attention from a Technical Support Representative or from one of our regionally-based Field Service Engineers.
• If you have technical questions or concerns involving:
  • Instrument or disposable products.
  • The application of ThinPrep® technology to non-gynecological or gynecological specimens.
  • Implementing the ThinPrep System in your lab.
• For product documentation support, including Material Safety Data Sheets
• To inquire about warranty/service contract information.
• Installation of new ThinPrep equipment in your lab.
• Product configuration.

As always, please have your Serial Number available to expedite your call.